Customer Service
DollarStore Delivery and Returns
We hope you love shopping with DollarStore. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Returns
Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 10 days from the date of receiving the purchase. The merchandise must be in its original packaging and the item must be currently carried on our website. Discontinued, close outs, damaged, or partial returns will not be accepted. Most close outs are advertised under the money maker’s category. Customers will bear the cost of return shipping and a 20% restocking fee will be charged.
Note. Returns will not be accepted without prior contact or authorization from your salesperson. Contact 800-705-5277 via email to Contact@dollarstore.com
Shipping
Orders are shipped via trucking. Upon completion of your first order and account full set up, a customer representative will contact you regarding the fees. Trucking quotations are estimates based on initial order's total weight and estimated number of pallets. Estimate transit time will differ depending on shipping location. All orders will be shipped from Southern California.
| Merchandise total * | STANDARD 5—7 day shipping ** |
PRIORITY 2—3 day shipping ** |
OVERNIGHT Next business day ** |
|---|---|---|---|
| Up to $200 | $16 | $26 | $33 |
| $200.01—500.00 | $21 | $31 | $38 |
| $500.01—1000.00 | $29 | $39 | $46 |
| Over $1000.00 | $34 | $44 | $51 |
*before tax and additional charges
**after processing if ordered by 12:00 noon PST
